Refund policy

At Pleassy , we want you to be completely satisfied with your purchase. If this is not the case, we offer you a simple and transparent 30-day return policy.

Applicable to: The Netherlands, Belgium, and Ireland.

Do we accept returns?

Yes. We accept returns within 30 days after receiving your order. Returns are processed exclusively by mail/courier — in-store returns are not possible.

Return period

You have 30 days after receiving your order to request a return. Unfortunately, return requests submitted after this period cannot be processed.

Return Policy

To be eligible for a return, the item must meet the following conditions:

  • The item is new and unused
  • The item is undamaged and complete
  • The item is in the original packaging
  • All labels and accessories are still present
  • No restocking fees will be charged

Non-returnable items

The following items are not eligible for return:

  • Used or opened items
  • Items without original packaging
  • Sale or discounted items
  • Customized or personalized items

Unsure if your item is eligible? Please contact us at support@pleassy.com before sending a return.

Return costs

Defective, damaged, or incorrectly delivered items:

  • The return costs are entirely on us — you pay nothing
  • In many cases, returning the item is not necessary at all
  • We offer a free replacement or full refund

Returns for personal reasons (e.g., not satisfied, does not fit, no longer wanted):

  • The actual return costs are the responsibility of the customer
  • Shipping costs already paid are non-refundable

Return procedure — how to initiate a return

  1. Contact us — send an email to support@pleassy.com with your order number and the reason for the return. We will respond within 24–48 hours with further instructions.
  2. Pack the item — carefully, preferably in the original packaging. Ensure that the item meets the return conditions above.
  3. Send the return — send the package to the return address below after approval of your return request. Keep the shipping receipt until your refund has been processed.

Return address

All approved returns must be sent to:

Pleassy / RVDS Enterprises
Sonsbeeksingel 79-2
6821 AC Arnhem
Netherlands

Never send a return without prior approval. Unannounced returns cannot be processed.

Damaged items & issues

Did you receive a damaged, defective, or incorrect item? Please contact within 48 hours of receipt at support@pleassy.com. Include your order number and send clear photos of:

  • The damaged or defective item
  • The packaging (outside)

We resolve this immediately with a free replacement or full refund — without you having to return the item.

Exchange

We accept exchanges for both the same item (different size or color) and for another product of equal or higher value. To request an exchange:

  1. Contact us via support@pleassy.com with your order number and the desired replacement item
  2. We confirm availability and send you further instructions
  3. As soon as we have received and approved your return shipment, the new item will be shipped immediately.

When exchanging for a more expensive item, you will pay the price difference. When exchanging for a cheaper item, the difference will be refunded.

Refund procedure

After receipt and inspection of the returned item, the refund will be processed as follows:

  • Processing time: within 14 working days after receipt of the return shipment
  • Payment method: refund via the original payment method used
  • Currency: refund in euros (EUR)

Depending on your bank or payment provider, it may take a few extra days before the amount is visible in your account. You will receive a confirmation email once the refund has been processed.

Legal right of withdrawal

In addition to our voluntary 30-day return policy, as a consumer in the EU, you have the legal right of withdrawal of 14 days. This right is fully included in our 30-day return policy and does not lead to a shorter return period.

EU countries (Netherlands, Belgium, Ireland): The legal right of withdrawal of 14 days is already included in our 30-day return policy.

Customer service & contact

Do you have questions or need assistance? Feel free to contact us:

  • Website name: Pleassy
  • Official company name: RVDS Enterprises
  • Chamber of Commerce number: 82051569
  • VAT number: NL004826908B30
  • Address: Sonsbeeksingel 79-2, 6821 AC Arnhem, Netherlands
  • Email: support@pleassy.com
  • Phone: +31852129672

Opening hours CET/CEST

  • Monday to Friday: 08:00–17:00
  • Saturday: 10:00–16:00
  • Sunday: Closed

Response time: within 24–48 hours