Privacy policy

Last updated: March 2026

This privacy statement describes how Pleassy (RVDS Enterprises) collects, uses, and shares personal data when you visit our website, make a purchase, or otherwise communicate with us.

Scope: This privacy statement applies to all customers in the Netherlands, Belgium, and Ireland.

Please read this privacy statement carefully.

Changes to this privacy statement

We may periodically update this privacy statement. The most current version is always published on this page.

Which personal data we collect

1. Information you provide us directly

  • Contact information: name, billing and delivery address, email address, phone number
  • Order data: purchased products, payment confirmation, shipping information
  • Communication: requests to our customer service

2. Automatically collected information

  • Device and browser information
  • IP address
  • Usage and interaction data
  • Cookies and similar technologies

3. Information from third parties

  • Payment and delivery service providers
  • Marketing and analytics partners
  • Shopify as a technical platform

How we use your personal data

We use your personal data for, among other things:

  • Processing orders and payments
  • Shipping, returns, and refunds
  • Providing customer service
  • Improvement of our website and services
  • Marketing and advertising (only as legally permitted)
  • Security and fraud prevention
  • Compliance with legal obligations

Cookies and tracking technologies

We use cookies and similar technologies to ensure the functionality of our website, analyze usage statistics, and personalize content and advertisements. You can manage or disable cookies through your browser settings or our cookie banner. Please note that this may limit the functionality of the website.

Transfer of personal data

We share personal data only when necessary, including with:

  • Service providers (e.g., payment processing, delivery, IT, analytics)
  • Shopify, as a hosting and e-commerce platform
  • Marketing and advertising partners
  • Government authorities, as required by law

We do not sell personal data.

Shopify

Our store is operated by Shopify Inc. Shopify processes personal data to provide and improve services. More information can be found in Shopify's privacy policy: https://privacy.shopify.com

International data transfers

Your personal data may be processed outside your country of residence, including in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, such as EU standard contractual clauses.

Children's data

Our services are not aimed at children. We do not knowingly collect personal data from individuals under 16 years old.

Data Security & Retention Period

  • We implement technical and organizational security measures to protect your data
  • Personal data is only retained as long as necessary for the stated purposes or legal obligations

Your rights (GDPR)

As a resident of the Netherlands, Belgium, or Ireland, you have the following rights:

  • Access your stored data
  • Request rectification or deletion
  • Request restriction of or objection to processing
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with a supervisory authority

Supervisory Authorities

Marketing Communication

You can unsubscribe from marketing emails at any time via the unsubscribe link in our emails or by contacting us. Transactional emails (e.g., order confirmations) are not included.

Contact

Data Controller:

  • Website name: Pleassy
  • Official company name: RVDS Enterprises
  • Chamber of Commerce number: 82051569
  • VAT number: NL004826908B30
  • Address: Sonsbeeksingel 79-2, 6821 AC Arnhem, Netherlands
  • Email: support@pleassy.com
  • Phone: +31852129672

Opening hours CET/CEST

  • Monday to Friday: 08:00–17:00
  • Saturday: 10:00–16:00
  • Sunday: Closed

Response time: within 24–48 hours