Frequently Asked Questions

Welcome to the frequently asked questions of Pleassy. Here you will find answers to the most important questions about ordering, payment, shipping, and returns.

Payment

Which payment methods do you accept?

You can pay securely with us using:

  • iDEAL
  • Show
  • Amex
  • Bank contact
  • Buy
  • Mastercard
  • Master
  • Google Pay
  • Apple Pay

My payment has failed. What can I do?

In some cases, a payment may be declined by your payment provider. Try placing the order again or choose a different payment method. If problems persist, please contact us at support@pleassy.com.

Can I receive an invoice?

Yes, of course. Send an email to support@pleassy.com with your order number and we will send you the invoice as soon as possible.

Order & delivery

How long does delivery take?

Our delivery times consist of two parts:

  • Processing time: 1–3 business days
  • Transport time: 4–8 business days via DHL
  • Estimated total delivery time: 5–11 business days
Country Transport time
Netherlands (NL) 4–8 business days
Belgium (BE) 4–8 business days
Ireland (IE) 4–8 business days

What are the shipping charges?

We offer free shipping to all three of our markets. There is no minimum order value required.

Can I choose a specific delivery date or time?

Unfortunately, that is not possible. Once your order has been shipped, you will receive a DHL tracking code to follow the delivery.

My delivery is delayed — what can I do?

First, check the status using your DHL tracking code. If your order has not arrived 3 days after the expected delivery date, please contact us at support@pleassy.com.

Why was my order delivered in multiple packages?

Some items are shipped separately for faster delivery. Missing parts are usually delivered within a few business days.

Do you deliver to my country?

We currently deliver in the Netherlands, Belgium, and Ireland.

Do I have to pay extra taxes or import duties?

No. All prices on our website include VAT. No additional costs will be charged upon delivery.

Returns & refunds

How can I return an item?

You can return your order within 30 days of receipt. Email support@pleassy.com with your order number. We will then send you the return instructions. The return address is:

Pleassy / RVDS Enterprises
Sonsbeeksingel 79-2, 6821 AC Arnhem, Netherlands


When will I receive my refund?

After receiving and checking your return shipment, we will process the refund within 14 working days via the original payment method.

Shipment tracking code (Track & Trace)

Where can I find my tracking code?

After shipping, you will receive an email from DHL with your tracking code. You can also track your order via our "Track Order" page with your order number and email address.

My tracking code shows no information yet — why?

Tracking information only becomes active after DHL has scanned the package. This may take a few hours after the shipping date.

I haven't received a tracking email — what now?

First, check your spam folder. If you can't find the email, contact us at support@pleassy.com — we will resend the information to you immediately.

Customer service

How can I get in touch?

Do you have questions or need assistance? Feel free to contact us:

  • Website name: Pleassy
  • Official company name: RVDS Enterprises
  • Chamber of Commerce number: 82051569
  • VAT number: NL004826908B30
  • Address: Sonsbeeksingel 79-2, 6821 AC Arnhem, Netherlands
  • Email: support@pleassy.com
  • Phone: +31 85 212 9672

Opening hours CET/CEST

  • Monday to Friday: 08:00–17:00
  • Saturday: 10:00–16:00
  • Sunday: Closed

Response time: within 24–48 hours

We are here for customers in the Netherlands, Belgium, and Ireland.

Currency & prices

In which currency are the prices displayed?

All prices are displayed in euros (EUR €). This applies to all three of our markets: the Netherlands, Belgium, and Ireland.

Can I pay in a different currency?

The currency is automatically set to euro and cannot be changed manually.